FAQ

Have questions? Ask us.

Core Features

What is Brandspace?

Brandspace is your brand’s central nervous system. It contains 25 modules organized into five comprehensive categories: Brand Foundation, Verbal Identity, Identity Systems, Visual Language, and Application Guidelines. Together this toolkit covers every dimension of your brand.

What is Brand Assistant?

The AI Assistant is an always-on, intelligent expert who knows the ins and outs of your brand. It can help you work through roadblocks, generate documents, create content, and more.

What is Brand Check?

Instant AI content validation. It can analyze any marketing material (videos, documents, images, websites) against your brand guidelines and assess brand risk, offer specific recommendations for improvement, source citations showing logic, and generate shareable reports for team approval.

What is Canvas?

Canvas is a modular workspace where you organize AI-generated content, brainstorm ideas, and collaborate on campaigns spatially, all in one place. It features an easy drag-and-drop interface, smart grouping, integrated AI suggestions and support throughout, and version history tracking.

Getting Started

How quickly can I get started?

Our AI is able to complete tasks in no time, so you can dive in at full speed. Once you sign up and create your first brand space, you can start uploading existing brand materials, trigger your Brand Ontology report and start receiving incredible insights, check existing content for compliance, and generate a Brand Voice module—all within the first 5 minutes.

Do I need technical expertise to use Brand.ai?

None whatsoever. Brand.ai is designed for brand teams, marketers, creative professionals, and strategists. Our intuitive interface, library of tutorial videos, and user guides are at your fingertips, and the always-on AI Assistant can help answer questions that arise.

Pricing & Plans

How is Brand.ai priced?

Tiered pricing is designed to scale with your organization's needs. It’s based on the number of team members accessing the platform, differing levels of capabilities, and the volume of generation and analysis needed.

Is there a free trial?

We offer qualified prospects the opportunity to experience Brand.ai through product demonstrations and pilot programs. Contact our team to discuss trial options for your organization.

Early Access & Waitlist

What is the Early Access Program?

The Early Access Program gives qualified organizations priority access to Brand.ai during our controlled rollout. Members will receive a white-glove experience with our team and platform, including first access to new capabilities and dedicated support. You’ll also have the opportunity to directly influence our product roadmap and feature development. Plus, as early adopters, you’ll be locked into discounted pricing.

How does the waitlist work?

Once you submit an Early Access request form, our team will evaluate and get back to you within 2 business days. Qualified applicants will then schedule a 30-minute consultation to discuss goals and alignment. Once approved, we’ll send onboarding information and begin setting up within one week.

How long is the wait?

Our waitlist is currently over 25,000 companies but we’re working through it and will contact you as soon as possible. If you’re an immediate fit, you’ll hear back within a few days.

Technical & Security

What AI models power Brand.ai?

Brand.ai uses Claude Sonnet 4.5 from Anthropic, one of the world's most advanced AI models. Claude excels at understanding nuanced brand guidelines, generating creative content with specific stylistic requirements, maintaining consistency across long documents, analyzing visual content for brand compliance, and conversational interaction with contextual awareness.

How secure is my brand data?

Rest assured your data is protected. We’ve implemented enterprise-grade encryption and compliance measures that go beyond industry-standard, meeting SOC 2 Type II, GDPR, and CCPA. You’ll have Access Controls that provide in-depth oversight within your organization, like audit logs, role-based permissions to restrict access, and multi-factor authentication.

Support & Resources

What support is available?

All our plans come with an extensive in-app knowledge base, community resources, tutorial videos, and email support. Enterprise plans enjoy all of that, plus priority email and phone support, a dedicated success manager, quarterly business reviews, and custom training sessions.

Common Questions

How is this different from using ChatGPT for brand content?

Our AI is trained on your brand guidelines specifically, enabling you to strategize, generate, and analyze on-brand, complaint content in one integrated system. Your data will also be protected through our enterprise security system, keeping your sensitive information safe.

Will AI replace our creative team?

No. Brand.ai doesn’t replace creative teams, it supercharges them. Our AI works in tandem with the strategic thinking and vision that creative humans set, easing the burden of repetitive tasks and compliance. With our platform, your creative team can do their jobs better and more efficiently.